FAQ
Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) section on Looopix's platform. We have gathered answers to common questions, aiming to provide you with quick and useful information.
GENERAL QUESTIONS
Q: What is Looopix?
A: Looopix is an online platform offering a wide variety of high-quality neckties and accessories. Our inventory includes stylish neckties, bow ties, and other fashion accessories designed to enhance your wardrobe and elevate your look.
Q: How can I contact Looopix customer support?
A: To reach our customer support team at Looopix, please visit the "Contact Us" section on our website or send an email to support@looopix.com. We are committed to assisting you whenever you need help.
ORDERING AND SHIPPING
Q: How do I place an order on Looopix?
A: To place an order, simply browse our website, select the items you want to purchase, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: When will my order be shipped?
A: The transit time is 7 to 15 business days (Monday to Friday). The handling time is 1 to 3 business days (Monday to Friday). Please note that the order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time.
Q: What is the shipping cost?
A: Our shipping fees are simple and transparent:
We charge a flat shipping rate of $15 for all orders within the United States, regardless of the number of items purchased.
Please note that shipping charges are subject to tax. With our flat rate for shipping, you can always know what to expect when placing your order.
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" page linked here: Looopix | Track Your Order. You will find tracking information for each of your orders on that page.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
Credit and debit cards
PayPal
Venmo
RETURNS AND EXCHANGES
Q: What is Looopix's return policy?
A: We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. For more details, please visit our return policy page at Looopix | Return Policy.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team via the "Contact Us" page or send an email to support@looopix.com.